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About Trinng Protect Plan

Terms and Conditions
  1. What is covered under Trinng Protect Plan?
    Damage to the device due to any of the following:

     

    1. Accidental Physical Damage
    2. Accidental Liquid Damage
  2. Additional Plan Benefits
    1. Protection against accidental physical and liquid damage for one year from the date of activation of the Plan.
    2. Free doorstep pick-up and drop service for repair requests
    3. Completely paperless claims process and cashless repair process
    4. No need to visit Service Centres, all repairs are done at Brand Authorized Service Centres
    5. Completely transparent process with real time updates on service through App and Web
  3. What is not covered under Trinng Protect Plan?
    1. Damage due to negligence, gross misconduct or normal wear & tear
    2. Cosmetic damages (dent on outer body damage, stripping of color, etc)
    3. Software issues, malware, damages to accessories
    4. Any damage occurring within 15 (Fifteen) days of Plan activation
    5. Theft or Loss of the device
    6. Any damage covered under the manufacturer’s warranty
    7. For the complete list of exclusions under the plan, kindly read the terms and conditions of the Plan highlighted below
  4. How much do I pay?
    1. If the damage repair is covered under the plan (subject to fulfillment of all mandatory conditions), the customer will have to pay a mandatory deductible/excess for approved claim as mentioned below.
      Device Invoice ValueDeductible
      5,000-15,000300
      15,001-25,000500
      25,001-35,000750
      35,001-40,000750
      40,001-50,000750
      50,001-60,0001000
      60,001 & Above2000
    2. Any other charges not covered under the plan. The charges would be notified to customer before initiating repairs.
  5. How much time will it take?
    The complete process takes about 7-12 days from the time you submit all required information, to when you receive your repaired device, and subject to parts availability.