iCare Combo Extend

1. 1. Damage Protection Plan (“Plan”)
      This Accidental Damage Protection Plan governs the support process for accidental physical and fluid damages for under warranty smartphones (“Device”) sold by its manufacturer’s official sales channels in India in its original packaging. This Plan is not valid for any products that are either refurbished or purchased by a customer post a return from the first customer, even in an unboxed condition.
   2. Plan Term
      Benefits under the Plan begins on 181st day (Post six months) upon activation of the Plan and ends on completion of Twelve months from benefits start date of the plan (“Plan Term”)
   3. Plan Eligibility
      
      1. This Plan can be purchased only within 15 calendar days of the original purchase of the Device, and subject to the Device being in its perfect working condition
      2. The terms of this Plan, the original sales receipt for your Plan, the original sales receipt of your Device, the proof of your identity provided at the time of raising a Damage Repair Service Request, the indemnification you provide about the working condition of the Registered Device before the purchase of the Plan and the Plan Confirmation are each part of your Plan
      3. The benefits under the accidental damage protection Plan is additional to the benefits provided by the manufacturer under Manufacturer’s Warranty
      4. In the event when customer chose to opt to repair the device under Accidental Physical Damage Screen protection then benefits for Accidental Physical and Accidental Liquid Damage Protection Plan shall remain in force for plan term in accordance to the Terms & Conditions herewith.
   4. Plan Details
      
      1. “Registered” Device
         The Device that was successfully registered under the Plan by following the activation process as required within 15 calendar days from the original purchase of the Device is termed as “Registered Device”
      2. Customer
         The purchaser of the Registered Device whose name is mentioned on the original invoice is the Customer. The purchaser’s spouse, children and parents can be the users of the Registered Device. If the purchaser is a company, Customer shall mean any representative/employee of the company authorized to use the Registered Device.
      3. Benefits Value
         Maximum Benefits Value is equivalent to the depreciated value (as described in point 9 below) of the Registered Device at the time of submitting a Damage Repair Request for availing accidental damage protection as eligible under this Plan. Limit is one (1) repair instance of your Registered Device, subject to the maximum eligible Benefits Value at the time of submitting a request. If the repair charges are more than the Benefits Value, the Customer will have the option to bear the differential price for obtaining the repair as determined by the Apple Authorised Service Provider (“AASP”). There is a Processing Fee of Rs. 1000/- charged during a repair event under the Plan. Alternatively, if Customer opts for refund, the applicable depreciated amount less Processing Fees of Rs. 1000 will be returned to the customer in the form of a voucher which can be reimbursed at any Ample store, as settlement subject to customer returning the original device along with its original accessories and original box to Servify. In case the accessories along with the original box are not received by Servify, there will be a deduction of Rs 2000/- from the final settlement amount (including Rs 1,000 of the Processing Fee)
      4. Beyond Economic Repairs (BER)
         If the repair cost of the Registered Device is more than the Benefits Value of the Registered Device, then the repair request will be determined as Beyond Economic Repairs (BER). In case of BER, the applicable depreciated amount less Processing Fees of Rs. 1000 will be returned to the customer in the form of a voucher which can be reimbursed at any Ample store, as settlement subject to customer returning the original device along with its original accessories and original box to Servify. In case the accessories along with the original box are not received by Servify, there will be a deduction of Rs 2000/- from the final settlement amount (including Rs 1,000 of the Processing Fee)
      5. Scope of Service under the Plan
         Provided the Registered Device is handed over to Servify or its authorized channels in its entirety during the Damage Repair Request Process & that you have submitted the documents as desired under the Plan and have purchased the Registered Device from official sales channels of original manufacturers in India, the following conditions would be considered under the Plan.
   5. Inclusions
      
      1. Suffers accidental physical damage and/or such damage that impairs the normal usage of the Registered Device
      2. Fails to work because accidentally fluid has entered its internal circuitry, touch panel, sub-board or battery, resulting into stoppage of the Registered Device
      3. Suffers damage due to:
         
         1. Acts of god perils, fire, lightening and explosion
         2. Damage during riot, strike & malicious damage
   6. Exclusions
      
      1. If the Plan has been purchased more than 15 days from the purchase of the Registered Device
      2. Any damages to the Registered Device prior to the Plan activation
      3. Any damages reported within first 180 days of activation of the Plan
      4. Any damage to the Registered Device:
         
         1. due to Intentional act or wilful neglect
         2. arising before or after Plan Term
         3. under mysterious circumstances including lost or stolen
      5. Loss or damage not reported to Servify within 48 hours of the loss or damage to the Registered Device due to hire or loan of the Registered Device to a third party or if ownership is transferred
      6. due to unlawful act including Terrorist activity, War, Nuclear Explosion, Radioactive Contamination, Chemical, Biochemical, Biological, Electromagnetic, Cyber
         
         1. Attackcaused by incorrect storage, poor care and maintenance, careless use, gross negligence, incorrect installation and incorrect set-up
         2. due to any experiments or tests and/or alterations resulting to any abnormal conditions of the Registered Device
      7. Damage caused by:
         
         1. a product/accessory that is not the Registered Device
         2. operating the Registered Device outside the permitted or intended uses described by manufacturer
         3. service (including upgrades and expansions) performed by anyone who is not an Authorized Service Provider (“ASP”) or any failure/damage caused outside the Indian territory
      8. Third-party products or their effects on or interactions with the Registered Device or the software
      9. Consequential loss of any kind or description including wear & tear, manufacturing defects
      10. Cosmetic damage to the Registered Device including but not limited to scratches, dents and broken plastic on ports
      11. Loss or damage covered by supplier, dealer or Manufacturer’s Warranty
      12. Any loss affecting to SIM card and any ancillary products even if Registered Device results into complete stoppage of working
      13. Registered Device with a serial number that has been altered, defaced or removed, or has been modified to alter its functionality or capability without the written permission of the original manufacturer of the device.
      14. Defects caused by normal wear and tear or otherwise due to normal aging of the product
      15. Issues that could be resolved by upgrading software to the then current version
      16. Your use of a computer or operating system that is unrelated to consumer software or connectivity issues with the Registered Device
      17. Damage to, or loss of any software or data residing or recorded on the Registered Device
      18. Recovery and reinstallation of software programs and user data
      19. Any loss or damage to accessories and panels even if forming part of the standard pack or to any complimentary or ancillary product/s made available under any promotional scheme
      20. Damaged device where the IMEI/Serial no. cannot be identified. Please note that the IMEI mentioned on the SIM tray will not be considered as an identification of the device IMEI.
   7. Special Exclusions
      Servify shall not be liable in respect of loss or damage to Registered Device relating to or caused due to the following:
      1. Loss or damage due to mechanical or electrical break down or derangement, unless such loss is accidental damage and which is not covered within the Manufacturer’s Warranty
      2. Penalties for delay or detention or in connection with guarantees of performance or efficiency
      3. Loss due to the Registered Device which gradually develops flaws, defects, cracks or partial fractures in any part not necessitating immediate stoppage, although at some future time repair or renewal of the parts affected may be necessary
      4. Loss due to deterioration or wearing away or wearing out of any part of the Registered Device that is caused due to or naturally resulting from its normal use or exposure
      5. Servify shall not be liable if:
         
         1. the user is found to be involved in any way in fraudulent or illegal activity of any kind whatsoever related to this Plan or Registered Device and/or
         2. the Plan is purchased for the Registered Device after 15 calendar days from the date of purchase of the Registered Device
         3. Due to the inability of the Customer to submit either of the processing documents or supporting documents required for processing the request
      6. In any action, suit or other proceeding where the Servify or underwriting partner(s) alleges that by reason of the provisions of the exceptions or exclusions above, any loss, destruction or damage is not included under this Plan, the burden of proving that such loss, destruction or damage is included, shall be upon the Customer
   8. Service Request Process
      In the event of damage to the Registered Device, you (Customer) are required to:
      1. Immediately (Not later than 48 Hours from the time of the damage) inform Servify through the app or Servify Consumer Web Portal (https://servify.in) or Call Center Number (1 800 123 333 888) or email to claims@servify.tech
      2. Submit all request related documents including but not limited to the purchase invoice of the Registered Device and Photo ID Proof of the Customer and any other document as mentioned in the Servify Consumer Web Portal.
      3. Do note that the Accident Damage & Liquid Damage Protection Plan is available only if the Device has purchased the plan within 15 Days of Device purchase
      4. Please note, you will not handover the Registered Device for repairs at any service centre, including at any Apple Authorised Service Provider (AASP) until confirmed by Servify. It is expressly stated that Servify will not be held responsible for fulfilling any such requests where the Registered Device is handed over to a service centre by you before the approval from Servify; any liabilities arising out of such requests before the in-principle approval of the Damage Repair Service Request from Servify will be solely handled by you (Customer) at your (Customer’s) own expense
   9. Service Fulfilment Process
      
      1. Servify provides services through Pick/Drop Support (“PUDO”) Service for the Registered Device, for serviceable locations, for the rest you may visit the nearest Servify and Apple Authorized Service Provider as indicated in the Servify Consumer Web Portal once the approval is provided. You are required to wait until Servify confirms in writing via an email or on a voice call on your registered number or provides an update on the App or on its Consumer Web Portal about the status of the and the next steps expected. Service will be performed at the Apple Authorized Service Provider after verification of the entitlement and validity of the Plan. Once you are notified & that the service (either repair or replacement) is complete, you will promptly be notified via the app & Servify Consumer Web Portal. The repaired or replacement Device will be delivered to the address of initial pickup after completion of repair if PUDO service is availed.
      2. Servify or Ample reserves the right to change the method by which they may provide repair service to you, and your Registered Device’s eligibility to receive a particular method of service under this Plan. Service options, parts availability and response times may vary according to the city you live in.
   10. Your Responsibilities
       To receive service or support under the Plan, you agree to comply with the following:
       1. Provide a copy of your Registered Device’s original proof of purchase at the time of raising a
       2. Provide information about the reasons and causes of the damage to the Registered Device
       3. Provide identity proof if requested by Servify (at the time of raising a ‘Damage Repair Request’) to verify the User of the Device, on which Plan is activated
       4. Respond to requests for information, including but not limited to the Registered Device serial number, model, version of the operating system and software installed, any peripherals Devices connected or installed on the Registered Device, any error messages displayed, actions taken before the Registered Device experienced the damage and steps taken to avoid the damage
       5. Follow instructions Servify gives you, including but not limited to refraining from sending Registered Device that is not subject to damage protection as per the Plan and packing the Registered Device in accordance with shipping instructions as per the Plan
       6. Make sure to backup software and data residing on the Registered Device. DURING THE FULFILLMENT OF DAMAGE REPAIR SERVICE, SERVIFY OR THE ASP MAY DELETE THE CONTENTS OF THE REGISTERED DEVICE AND REFORMAT THE STORAGE MEDIA IF NECESSARY. Servify, or ASP may return your Registered Device after the service event subject to applicable updates. Servify or the ASP may install latest software updates as part of hardware service that will prevent the Registered Device from reverting to an earlier version of the Operating System. Third party applications installed on the Registered Device may not be compatible or work with the Registered Device as a result of the Operating System update. You will be responsible for reinstalling all other software programs, data and passwords.
       7. Make provision for deactivation of the FMIP upon seeking in-principle approval of the claim via http://www.iCloud.com, thus enabling Apple Authorised Service Provider (“AASP”) from diagnosing the damage and performing further repair/replacement of Device if any
   11. Depreciation Matrix
       The standard depreciation matrix applicable for Registered device under this Plan is as below:

       Age of the Registered Device	Depreciation Applicable
       Between 181 days to 365 days from date of purchase of the Registered Device	30% of the Invoice Value
       Between 365 days to 549 days from date of purchase of the Registered Device	40% of the Invoice Value

   12. Limitation of Liability
       TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SERVIFY AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM SERVIFY’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF SERVIFY AND ITS EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE CURRENT MARKET VALUE OF THE REGISTERED DEVICE. SERVIFY SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE REGISTERED DEVICE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. NOTHING IN THIS AGREEMENT SHALL EXCLUDE OR LIMIT SERVIFY’S LIABILITY FOR (I) DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE, OR (II) FRAUD. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, SERVIFY’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO REPLACE OR REPAIR OF THE REGISTERED DEVICE OR SUPPLY OF THE SERVICE
   13. Transfer of Plan
       
       1. The transfer of ownership of the Plan for the Registered Device from the Device to another party will render the Plan & its benefits null and void
       2. If the Registered Device is replaced under Manufacturer’s Warranty during the Plan Term, then the replacement Device will be termed as Registered Device, with the applicable Plan benefits for the remaining period of the Plan Term.
   14. General Terms
       
       1. Servify may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so
       2. Servify is not responsible for any failures or delays in performing under the Plan that are due to events outside its reasonable control
       3. You may be required to perform preventative maintenance on the Registered Device to receive service under the Plan, and update the Servify App from time to time whenever there is a new version is available on the AppStore or as advised on servify.in
       4. This Plan is offered and valid only if you are making a purchase in India and using in India
       5. This Plan is not offered to persons who have not reached the age of majority. This Plan may not be available in all states, and is not available where prohibited by law
       6. In carrying out its obligations Servify may, at their discretion and solely for the purposes of monitoring the quality of their response, record part or all of the calls between you and them
       7. You agree that any information or data disclosed to Servify under this Plan is not confidential or proprietary to you. Furthermore, you agree that Servify may collect and process data on your behalf when it provides service. This may include transferring your data to affiliated companies or service providers in accordance with the Customer Privacy Policy of Servify, details of which are available on its website under servify.in/privacy/
       8. Servify have security measures, which should protect your data against unauthorized access or disclosure as well as unlawful destruction. You will be responsible for the instructions you give to Servify regarding the processing of data, and Servify will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the Plan. If you do not agree with the above or if you have questions regarding how your data may be impacted by being processed in this way, contact or Service at the support mediums provided such as support@servify.tech 
       9. The terms of the Plan, including the original sales receipt of the Registered Device and the Plan Confirmation, prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Servify’s entire understanding with respect to the Plan
       10. Servify is not obligated to renew this Plan. If either Servify does offer a renewal, they will determine the price and terms
       11. In the event any section or portion of a section of these terms and conditions are deemed invalid, void or unenforceable, that section or portion of a section shall be severed from these terms and conditions, and the remaining terms and conditions shall continue in full force and effect
       12. In the event any section or portion of a section of these terms and conditions are deemed invalid, void or unenforceable, that section or portion of a section shall be severed & or revised from these terms and conditions, and the remaining terms and conditions shall continue in full force and effect. Servify & Apple Authorised Sales/Service Channels (APR/AAR/AASP) does not own the responsibility of the communication for the changes made if any. Revisions in the terms & conditions, if any will be updated on our website (T & C link to be shared)
       13. These terms and conditions shall be governed by and construed under the laws of India
       14. These terms and conditions do not affect your statutory rights as a consumer
       15. Important Information:
           
           1. This Agreement shall be governed and interpreted by, and construed in accordance with, the substantive laws of India and, subject to the arbitration agreement, only the courts of Mumbai shall have exclusive jurisdiction
           2. Any communication in respect to this policy may be sent to Service Lee Technologies Private Limited.
           3. Service Lee Technologies Private Limited
              1022, 2nd Floor, Building No.: 10, Solitaire Corporate Park, Andheri-Kurla Road, Andheri – East, Mumbai – 400 093, Maharashtra, India
              Tel 1 800 123 333 888 Business Hours 10am-8pm email support@servify.in
       16. Support Contact Details:
           
           1. Servify Customer Service Number: 1800 123 333 888 (Toll Free), All days, 9am to 9pm
           2. Servify Customer Service Email ID: support@servify.tech
       17. Servify reserves the right, at its discretion, to change or modify, the terms of this Plan

Section B (Screen Damage Protection Plan)

1. 1. Screen Damage Protection Plan (“Plan”)
      This accidental screen damage protection contract governs the registration and support process for screen (also referred to as display, touch screen, touch panel) damages for Apple iPhones (“Device”) sold by Apple Premium Reseller (“APR/SAT/AMR/MONO”) channels in India & in its original packaging as approved by Apple India Private Limited (“Apple”) and purchased by an eligible Customer. This Plan is not valid for any devices or products that are purchased by a customer post a return from the original customer, and even in unboxed condition or from any other sales channels other than APR/SAT/AMR/MONO channels in India. Service Lee Technologies Private Limited (hereafter “Servify”) reserves the right to discontinue the Plan without any prior notice and at its own discretion.
   2. Plan Term
      
      1. Benefits under the Plan begins from the activation date of the Device or purchase date of the Device whichever is earlier, and ends on completion of 180 days from the activation date of the Device or purchase date of the Device whichever is earlier. (“Plan Term”)
      2. This Plan can be purchased only within 15 calendar days of the original purchase of the Device or activation of the Device, whichever is earlier
      3. Only one repair request per Registered Device is allowed during the term of the plan. All subsequent repair requests shall be considered for paid repair only
      4. In the event when customer chose to opt to repair the device under Accidental Physical and Accidental Liquid Damage Protection Plan then benefits for Accidental Physical Damage Screen protection shall remain in force until its maturity and provided Sum Insured not exhausted & vice versa as prescribe in the Terms & Conditions herein
   3. Plan Details
      
      1. Customer
         The purchaser of the Registered Device whose name is mentioned on the original invoice is the Customer. The purchaser’s spouse, children and parents can be the users of the Registered Device. If the purchaser is a company, Customer shall mean any representative/employee of the company authorized to use the Registered Device.
      2. Benefits Value
         Maximum Benefits Value is equivalent to the one-time cost incurred for screen replacement, during the Plan Term. Only one Screen Damage Repair Request per Registered Device is allowed during the Plan Term. In the event when the damage is reported in the first 180 days of the Plan initiation and when the generated estimation of the device insured is more than the Maximum Benefits Value of Accidental Physical Screen protection plan, then customer to be given below choices
         1. Opting for Accidental Physical Screen Protection benefits under this Plan and may choose to bear the differential price for obtaining the repairs as determined by the (“AASP”) Apple Authorised Service Provider.
         2. Opting for Accidental Physical and Accidental Liquid Damage Protection benefits under this Plan and may choose to bear the differential price for obtaining the repairs as determined by the (“AASP”) Apple Authorised Service Provider. Alternatively, the customer may opt for reimbursement and the modality of settlement of such a request to be applicable as mentioned hereinabove.
   4. Scope of Service under the Plan
      Provided the Registered Device is handed over to Servify or its authorized channels in its entirety during the Damage Repair Request Process & that the customer has submitted the documents as desired under the Plan and have purchased the Registered Device from an Apple Mono Brand Retail Store, the following conditions would be considered under the Plan.
      1. Inclusions
         
         1. Suffers accidental physical screen damage affecting the functionality of the screen.
         2. Suffers damage due to:
            
            1. Acts of god perils, fire, lightening and explosion
            2. Damage during riot, strike & malicious damage
      2. Exclusions
         
         1. Accidental liquid damage is not covered under this plan
         2. Repair request on the device which is not activated/unbricked.
         3. Plan purchase beyond 15 calendar days of the purchase or activation of the original device.
         4. The other exclusion mentioned hereinabove (Section A of the document) to remain unchanged & in force during the Plan plan term
   5. Special Exclusions
      The other exclusion mentioned hereinabove (Section A of the document) to remain unchanged & in force during the Plan term.
   6. Service Request Procedure
      The other details mentioned hereinabove (Section A of the document) to remain unchanged & in force during the Plan term.
   7. Service Request Fulfillment Process
      The other details mentioned hereinabove (Section A of the document) to remain unchanged & in force during the Plan term.
   8. Your Responsibilities
      The remaining section of the policy remains unchanged & in force during the plan term, with respect to the accidental physical screen damage screen protection & it is mentioned hereinabove (Section A of the document).
   9. Limitation Of Liability
      The other details mentioned hereinabove (Section A of the document) to remain unchanged & in force during the Plan term.
   10. General Terms
       The other details mentioned hereinabove (Section A of the document) to remain unchanged & in force during the Plan term.
   11. Support Contact Details:
       The contact details remain unchanged & in force with respect to the Accidental physical damage screen protection as mentioned herein above (Section A of the document).